Thrifty Car Rental

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Opinions

• CleanCut Lawns

  Nov, 18 2018
  ★ ☆ ☆ ☆ ☆
  I am only taking the time to write this review to help save someone else the horrible inconveniences of using this company. The rudest and most unreasonable management experience that I have ever had. I will never use any thrift or dollar car rental location again due to the management that this location hires and allows to run their operation. I own two businesses and couldn't believe the management at this location! I got a fair vehicle at a fair deal and was treated well initially and was super happy and trusted the person who I was told was the supervisor according to her word and promises on price and policy after I inquired and was very thorough when discussing these details. Then I was charged significantly more on my credit card after 2 weeks of rental than I was promised and told by the supervisor. When I called, the supervisor agreed and claimed that the manager would have to adjust the bill. The manager never responded and so I called again a week later. At that point the manager emailed me a response and told me that, even though the supervisor told me the price and the terms, and that that supervisor agreed and acknowledged these this, that I would still not receive a refund as to be charged the fair amount that I was promised initially and I was told that the bill would remain as is. I called and the manager finally would speak to me but was the most rude girl that I have ever dealt with. I would rather speak to a cable company, or a credit card, company, or a phone company, or any other customer service located anywhere in the world than to ever be treated as I was by the manager of this location ever again. This company has lost my family and friends and my business forever. I will be emailing the owner and the corporate office in hopes that they may fix their customer service for future customers. I will report back to this review with their response to this situation! Happy and safe travels to anyone who is fortunate enough to read this review before choosing your rental company!

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